1. Overview
Shieldandstow provides shipping services for orders placed through https://www.shieldandstow.com and delivered to eligible destinations in Europe.
This Shipping Policy explains our order preparation, dispatch arrangements, estimated transit times, tracking notifications and procedures for delayed or missing parcels.
By placing an order, customers acknowledge the shipping arrangements set out below, subject to any mandatory rights and requirements under applicable law.
2. Shipping Origin
Dispatch Country: Canada
Website: www.shieldandstow.com
Customer Service Email: control@shieldandstow.com
Orders are prepared for dispatch from the address stated above. Customers should refer to the delivery details provided during checkout for information relevant to their individual orders.
3. Shipping Destinations
We offer delivery to eligible European destinations where our delivery services are available.
Delivery availability may depend on the destination, carrier service coverage and applicable import or delivery requirements. Available destinations and any applicable shipping charges will be displayed during checkout.
Customers are responsible for providing a complete and accurate delivery address, including the postcode, street address and any other information required for delivery.
4. Shipping Carriers
Depending on the destination and service availability, we may use established carriers, including:
- DHL
- FedEx
- UPS Priority services
The carrier and service selected may vary according to the destination and the requirements of the order.
Once an order has been dispatched, delivery arrangements are subject to the relevant carrier’s operating procedures and the tracking information available for the shipment.
5. Order Processing and Transit Time
Our standard estimated transit time is 5–12 business days after dispatch.
This estimate refers to the transportation period following dispatch and does not include any separate order preparation period communicated at checkout or in the applicable order information.
Actual delivery times may vary due to destination-specific conditions, carrier operations, customs procedures where applicable, public holidays and other circumstances affecting transportation.
Any estimated delivery timeframe is provided to help customers plan for receipt of their orders. Where applicable law establishes a mandatory delivery deadline, that requirement will take precedence.
6. Dispatch Confirmation and Tracking Emails
We use the email address provided at checkout to send order-related notifications.
Where tracking information is available, automated emails may be sent at key stages of the delivery process, including:
- Order dispatch.
- Arrival at a relevant carrier facility or logistics point.
- Entry into the local delivery stage.
- Further tracking updates supplied by the carrier.
The timing and availability of these notifications depend on the tracking information supplied by the carrier and the systems used to transmit the updates.
Customers should check their inbox and spam or junk folders for shipping emails. If the email address provided at checkout is incorrect, please contact control@shieldandstow.com promptly.
Tracking information is provided to help customers follow their shipments. The availability of a tracking update does not, by itself, establish that the goods have been physically received by the customer.
7. Delayed Deliveries
If your order has not arrived within the estimated 5–12 business-day transit period, please contact us at control@shieldandstow.com.
Please include:
- Your order number.
- The tracking reference, where available.
- The delivery address associated with the order.
- Any relevant information about the delivery status.
We will review the available shipment information and, where appropriate, open an enquiry with the carrier to investigate the delay.
After reviewing the circumstances and available evidence, we will determine an appropriate resolution. Depending on the findings and the applicable requirements, this may include a full refund or a replacement shipment.
A carrier investigation does not remove any delivery obligation or statutory remedy that applies to the order. Where applicable law requires a particular remedy or timeframe, we will follow that requirement.
8. Lost Parcels
If tracking information indicates that a parcel may have been lost, or if a parcel has not arrived and its location cannot be established, please contact our customer service team.
We will review the available tracking records and liaise with the carrier where appropriate.
Following the investigation, we will assess the circumstances and arrange an appropriate resolution, which may include a replacement shipment or a full refund.
Responsibility for loss during transit remains with us until you, or a third party designated by you other than the carrier, physically receive the goods, except where applicable law provides otherwise.
Handing a parcel to a carrier does not, by itself, transfer the risk of loss to the customer.
9. Parcels Arriving Damaged
If your order arrives with visible damage, please email control@shieldandstow.com and include your order number.
Where possible, provide photographs showing:
- The affected item.
- The outer packaging.
- Any visible damage to the parcel or its contents.
Photographs may help us assess the issue without requiring an initial physical inspection.
Where the available evidence adequately establishes the damage, we may arrange a refund or replacement without requiring the affected item to be returned. If further information is reasonably necessary, we will explain what is required.
All remedies for damaged or non-conforming goods remain subject to applicable law.
10. Incorrect Delivery Information
Customers should review their delivery details carefully before completing an order.
If you discover an error in your address, contact us as soon as possible. We will review whether an amendment can be made, depending on the order status and the carrier’s arrangements.
Once a parcel has been dispatched, changes to the delivery address may not be possible.
Where incorrect information supplied by the customer affects delivery, we will assess the circumstances and explain the available options. Any additional charges or proposed arrangements will be handled in accordance with applicable law and the terms agreed with the customer.
Nothing in this section excludes a remedy that is legally available where delivery has not been completed as required.
11. Delivery Receipt and Transit Risk
Customers should check the parcel and its contents after receipt and contact us if an issue is identified.
For consumer purchases covered by applicable European consumer protection legislation, the risk of loss or damage generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.
An exception may apply where the consumer independently commissions a carrier not offered by the seller, in circumstances covered by the applicable law.
This policy does not transfer the risk of loss or damage to the customer merely because the parcel has been handed to a carrier.
12. Shipping Charges and Import Requirements
Any applicable shipping charges will be displayed during checkout before the order is completed.
For deliveries from Canada to European destinations, customs procedures, import requirements and applicable taxes may vary depending on the destination and the nature of the order.
Where additional charges are payable by the customer, we will provide the information required by applicable law before the purchase is completed, where applicable.
Customers should review the final checkout summary and any delivery information provided for their destination.
13. Delivery Attempts and Uncollected Parcels
If a carrier cannot complete delivery, it may follow its applicable procedures for further delivery attempts, collection or holding the parcel at a designated location.
Customers should follow the instructions supplied by the carrier and contact us if assistance is needed.
If a parcel is returned to us because delivery could not be completed, we will review the circumstances and contact the customer regarding the available options.
Any decision concerning redelivery, cancellation, refunds or additional charges will be handled in accordance with the purchase terms and applicable law.